Cancellation & Refunds

Cancellation Policy

As a result of our swift Turnaround process, there exists a narrow 15-minute timeframe within which you can cancel your order. To initiate a cancellation request, please navigate to My Account > Orders. Locate the relevant order and click on "View Details." Within the details page, you will find the option to request a cancellation. This option is available only if the order status has not progressed to the "In Production" stage. It's important to note that submitting a request does not guarantee automatic cancellation. Please be aware that cancellations made via phone calls, text messages, or email will not be accepted.

Refund Policy

All sales are final. Since we customize each order according to your file and exact specifications, no refunds are given 15 minutes after Avant Printing receives your order, which means Avant Printing has received your necessary materials (i.e., digital files and payment) and has begun work on your job (i.e., your job is in production).

If we verify that we have made an error, we will re-run the order. We must be notified within 48 hours from delivery of any defects. In order to receive the replacement, customers must return 10% of the defective order at their expense within 7 days of their receipt. We will re-run the order with the original turnaround and send them out via the same paid shipping method. Shipping is non-refundable.

In some cases, a partial or full refund may be extended to the customer if no work has been completed by Avant Printing for a specific order. Such refund would be adjusted to cover any fees charged for proofs or other services associated with that order as card card-body as merchant bank fees on credit card transactions.

Refunds resulting from but not limited to, quantity, paper stock, and shipping downgrades or cancellations prior to being in production shall be subject to a minimum fee of $15.00, up to 3.5% of the total amount.

Avant Printing constantly maintains materials inventory and staff and schedules time on all equipment for orders that have been placed to ensure our ability to produce them at any certain time. Orders that are not yet in production within 5 days of order already incur additional equipment, labor, and inventory costs for A-Plus Printing and Graphic. Orders not approved for print by the customer within 90 days of the order being placed will be non-refundable and will incur a fee of 12.5% of the original invoice total for each 30 day period thereafter until 100% of the original invoice total has been accrued in fees.

Each order made from Avant Printing is a contract between you, as the customer making the order, and A-Plus Printing and Graphic. The fact that you have made an order on behalf of a third party does not absolve you of liability to A-Plus Printing and Graphic. As such, any decision by the third party not to accept the particular items printed or to cancel the order with you does not affect your liability to A-Plus Printing and Graphic.